How to display Facebook reviews on your website Responding to positive reviews is a great way to encourage more of the same, and it will turn around the adverse effect of negative reviews. Thanks for your feedback we look forward to seeing you again soon! We’ve also passed on your review to and she/he’s thrilled. All of us at were proud to hear your comments! This is a perfect example of a response to a positive customer review: Include your business name and location to help it appear in search results (unlike with a negative review, you want this public), thank them, and include information about upcoming sales, promotions, or events for their benefit. Responses should include specifics of the feedback received. Furthermore, 50% of people claim they will leave a review for a business if requested. Recommended Reading: Facebook Recommendations And Reviews System Bury negative reviews with the positive onesĦ5% of people are more brand loyal and 25% percent are less likely to go somewhere else or post negative things when their reviews are responded to. We suggest reading the rest of their response, which goes into further detail and strikes the right balance between sympathetic and informative. We understand this process can be draining emotionally and financially for a pet parent, which is why our veterinarians make recommendations for testing based on their experience, expertise and dedication to practicing a high level of medicine.” When an issue presents itself veterinary teams must use a process of elimination to figure out what could be causing the problem. Unfortunately, our animals are unable to tell us what is wrong with them. Our number one priority is always for the pet’s well-being. We are sorry that you are unhappy with your experience at our clinic. Their response directly addresses the customer’s comments whilst also upholding their company values: Our stainless steel implements are sterilized in an autoclave, that’s the same machine a Dentist’s office uses to make sure their implements are clean and safe.”įorest Grove Veterinary Clinic received some pretty damning comments in a poor review of their service, price and ability with a 1-star Facebook review. Yes, our prices are slightly higher than your usual nail salon. So glad you enjoyed the cupcakes and liked our jewelry. Their response manages to address the client’s concerns whilst also flipping the negative on price into a positive point: Kréme de la Kréme Nail Lounge received a mixed review on Yelp about their service stating that although the experience was great, it was overpriced. I am sending you a private message now so we can resolve this issue for you as soon as possible. This is definitely not the standard of service we aim to provide. I’m very sorry to hear about your experience. The suggested response sympathizes and takes things out of the public sphere whilst offering to put things right at the same time: True Taco received a 1-star rating from a disgruntled customer about poor service and bland food. Suggested responses for negative Facebook reviews With this in mind, we’ve compiled a few different examples so you can see how other companies are responding positively to negative reviews on Facebook. What may be perceived as exorbitant prices for your product or service.A poor experience with customer service staff.The products capabilities were not as expected.A misunderstanding of the service you provide.
There can be many reasons for negative Facebook reviews: Offer to make things right and send a personal message proposing some sort of token to show you are sorry: A discount on their next purchase can go a long way in making amends. Once you receive a review, your focus must be towards exceeding their expectations. That is why you need to consider setting your Facebook page to send notifications once you receive a review and also setting up an autoresponder that will reply immediately with a custom message.
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